I called in to ask several questions regarding our Dogtra dog training system that wasn't working. The answers were provided by a courteous employee and parts were shipped very promptly. System is up and running again and you've gained a happy customer:) Thank you for a very pleasant shopping experience!

Wow! Thank you so much for all the extra care you have taken with my order, I really appreciate the upgrade to the Ultima Pro Triple door you were able to work out ..this will give my Newfoundland, Mike, even more room! You're the reason I didn't place my order with another online retailer. You, and your company, have exceeded my expectations. I'm looking forward to receiving the crate. Thank you again, I will be back.

In today's easy, convenient shopping environment, called Internet sales, it is such a good feeling to know that there ARE companies that will go above, and beyond, to show such excellent customer service, in which k9electronics did for me. Please feel free to use my comments about this situation, as I will be more than happy to give your company the recognition it surely deserves.

I did not know that I had selected 3 day shipping. It was not my intention. Thank you so much for your attention to detail on this, trying to get in touch with me and the honesty in refunding the shipping costs. It speaks highly of your character and reflects well on your company.

I did not know that I had selected 3 day shipping. It was not my intention. Thank you so much for your attention to detail on this, trying to get in touch with me and the honesty in refunding the shipping costs. It speaks highly of your character and reflects well on your company.

Just wanted to thank you again for your assistance in choosing the right collars for my dogs, for your attention to detail and helping me get the best price possible to purchase my items !! I am a very satisfied customer and will recommend you whenever I can. Thanks again!

I had a problem with an order last week and it was solved promptly by your staff. Thank You I will be making more purchases from your company.

Thank you so much Gina for your excellent post sale service. There was a wee glitch at the warehouse, but you sorted it very efficiently - and I swear even your type chat was smiling. Thank you. Top Marks to K9Electronics Shirley

I received the replacement Select Switch in the mail and have successfully placed it on the training collar transmitter, thank you for your attention in this matter. The entire system works well. I have enjoyed the experience in dealing with K9electronics and will continue to order from them in the future. My package arrived damaged and the problem was efficiently and effectively fixed to my satisfaction and I appreciate the time and effort K9electronics put towards solving the problem, it was impressive. Wow, now I have a great on-line company to deal with on all my dog related needs with my dog walking business and I don\'t have to waste time shopping several stores to find what I am looking for. This order of a vibrating training collar is something the local stores in my area do not carry so it was great to have an on-line store that carries humane alternatives to the popular electronic training collar. I will be happy to continue doing business with K9electronics in the future. Cindy Boucher, WalkiesDogWalking Services ~ Port Moody, B.C., Canada

Gina, I would like to thank you for your help in figuring out why my order hadn't shipped. I received the order today just as you said. It is customer service like this that will keep me a customer of K9 Electronics. Thanks again, Kene Piasta

After two excellent purchases from K9 Electronics, and advice via live chat, I'm getting ready to make purchase #3. I keep coming back due to the great service, unbeatable prices and fast shipping. Thanks K9 Electronics! - PA Veterinarian

I have received my order today. All I have to say is "Wow!" Your company is awesome. Shipping was great and product was intact. It is a pleasure doing business with K9electronics. I look forward to doing business with you again. Thank you and God Bless Sincerely "Happy Customer", Jesse Zamora

We are the owners of two rescue dogs,brother and sister. I am a bilateral amputee and we needed a better way to walk Poncho and Eva rather than on leashes. We purchased the Dogtra two dog system from K9 Elec. with much help and advice from Gina and Byron. Both dogs are young and did not obey well outside. It only took 2 shocks to Eva (a few more for Poncho as he's a bit more subborn) before I could walk them without leashes on our road with complete confidence. We could have purchased the collars from any of the many other online sites but the personal service from Gina And Byron was exceptional. We thank bth of you and K9 Elec. Sincerely Eric and Joan

Dear K9electronics, Thank you for your dedication to service. I am still mulling over the decision to purchase the collar and your customer-friendly attitude may very well persuade me to make this decision easier. Sincerely,

Dear K9electronics, Thank you for your dedication to service. I am still mulling over the decision to purchase the collar and your customer-friendly attitude may very well persuade me to make this decision easier. Sincerely,

Again, thank you and thanks for being so pleasant. I can be hard to deal with when I feel something is not right. In this case it was all my fault through misunderstanding about whom I initially ordered it from. I still can't figure out how I did that. Having been a manufacturers representative for many years and finally walking away from the business because of the penchant of manufacturers pulling the rug out from under the market I built for them, and now being a manufacturer myself where I have control and want to know immediately of any complains from the ultimate user . . . because of these things I can get on my high horse pretty quickly, sometimes jumping the gun as I did with you guys. Bless you for your patience.

Life would be so much easier if companies were more customer service oriented like you guys, thanks a bunch!!

Just received a Dogtra 200 NCP Gold Dog Training Collar, I am very pleased with this product it worked to give me the response required in the application it was used for training my dog. Thank you!

Great customer service - lots of help. Don't find that very often and we truly appreciate it.

Thank you so much in the way you handled my order. I promise I will by more items from K9 and also tell my friends how customer conscientious K9 is. You do not have many companies (if any) that is sending a new item and then pick up the flawed item. I just wanted you to know how comforting everyone involved is making us pertaining to this order. Thank you!!

I REALLY AM THANKFUL FOR ALL YOUR HELP!!!!!! ...YOU REALLY WENT ABOVE AND BEYOND FOR ME. THANK YOU SO MUCH,

I talked to you earlier about products. I was wanting clarification on best product for me. You helped me from a remote system to remote and in ground system all in one. Super cool and meets my needs better. I then wrote back and via E-chat again asked about shipping..... AMANDA was very help full to a person very anal and cheap....... You guys were the only company out of 4 that worked with me to fit my needs from product to delivery.... YOU GUYS HAVE MY BUSINESS...... Customer service has been lost these days. I spend where people help me..... Thanks again and please know Amanda went above normal level of service. Cheers,

Thank you so much for the lead to our new electronic doggy door. We found the one we wanted in less than 30 minutes on Monday and the price was excellent. We ordered it immed. paid by paypal and received our door by UPS on Wed afternoon. Excellent service all around!

Everyone I have dealt with at K9 Electronics has been extremely responsive, courteous, knowledgeable.....everything I would love to find in all of my shopping experiences but seldom do. Many thanks!

Gina, thanks for the note! Outstanding service.... Thank you!

Great service, great prices, sweet site!

Thanks for the great support!