Returns

YOUR SATISFACTION IS OUR GOAL!

If you are not completely satisfied with your purchase, simply contact us within 30 days of your invoice date for a no hassle exchange or return.

Return policy:

Absolutely No Returns on The RFA-50 Wire break Locators.

Defective products: Prior to replacing the product, we recommend that our customers contact the manufacturer directly so that they can assist you in trouble-shooting your product to determine if it is defective. If your product is defective, it will be replaced with a brand new product free of charge.  You will also be provided with return postage for the defective item.  No refund will apply as the item is being replaced.  If you feel that your product may be defective, please contact one of the manufacturers listed below.

 

Dogtra 1-800-811-9111

Tri-Tronics 1-800-456-4343

PetSafe 1-800-732-2677

SportDog 1-800-732-0144

Innotek 1-800-826-5527

Staywell 1-800-521-5294

DT Systems 1-888-588-8364

Not Satisfied with product: If you are not satisfied with your product, you can return it within 30 days of the date that your order was placed.  Exceptions to the 30 day policy will be considered on a case-by-case basis.

Fees:

Due to the costs associated with shipping and credit card processing, 15% will be deducted from your refund, however, this fee will be waived on all returns where you re-order a different product.

Note: The restock fee for any product manufactured by Solvit is 22%.

Shipping fees: The cost paid to ship your original order to you will be deducted from all refunds.

Return Procedures:

Please follow these instructions to ensure that your return and refund is processed in a timely manner, Failure to follow these instructions will delay your refund.

1) In order to return a product you must obtain an RMA number.
2) Send an email request to CustomerService@K9Electronics.com with the following information:

Full Name
Phone Number
Email Address
Order Number
Name of the product you are returning
Reason for the return

NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed.

3) A Customer Service representative will email you instructions for returning your item along with the return address, RMA Number and copy of your invoice.
4) Returns must include a copy of the invoice with the "RMA Number" and "Reason for Return" written on the invoice.
5) Returns must include all components of the original manufacturers' package.  After preparing your package for shipment, you must have the "RMA Number" labeled on the outside of the box in the lower left-hand corner. 
6) For your protection, we strongly suggest you insure your package for shipment. K9 Electronics cannot be responsible for returned packages that are lost in the mail.

All return items must be in "re-sellable condition" ** to qualify for a return or exchange. Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.

If the item is re-sellable, a refund will be issued to your credit card within 30 days of receiving your returned item. If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.

** Note about "re-sellable condition": Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund. Wire that has been removed from the spool and/or placed in the ground or installed, and flags that are rusted or have been used are examples of items displaying excessive wear. These items can not be salvaged and resold.

If you have any questions or would like to check the status of a return, please email us at CustomerService@K9Electronics.com.