K9electronics.com has chosen UPS as our preferred shipping provider. UPS provides free insurance up to $100 on all packages, and offers online package tracking. We reserve the right to ship via the United States Postal Service for certain items.
To qualify for free shipping the order must be shipping within the United States (Except Hawaii, Puerto Rico, and Alaska) AND the items must equal or exceed $149.00 (not including shipping and/or taxes). Please note: if an item is returned the shipping costs associated with that order are not refundable.
Order Processing Time
All domestic orders are processed and shipped the same day or following day of purchase. International orders ship within 2 to 3 days of order date, and occasionally need special handling and may take little longer. In that case you will be notified by a customer care representative.
All orders placed on a weekend or holiday will be shipped out on the following business day. As a courtesy, K9Electronics.com notifies all customers via email once orders are in transit. Most orders reach our customers within three business days from time of shipment; however we can only guarantee delivery within 5 to 7 business days. If you need an item within 2 to 3 days we recommend paying extra for expedited shipping. If you live Internationally, contact us through LiveChat if you are interested in Expedited Shipping.
Where Do We Ship?
We ship globally, however some countries ban certain items from entering. These products will be highlighted. If an item is accidentally ordered that cannot be shipped internationally, you will be promptly notified. We may be able to provide a solution, if not, we will cancel and refund your money.
Incomplete or Wrong Shipping Address
If an order is returned because of an incomplete address, incorrect address, is undeliverable or refused, the customer will be required to pay the actual shipping cost to re-send the item. If you want to verify that the shipping address is correct, click here to use the US Post Office Zip Code verifier. Enter your address and if it verifies, the address will work fine.
Shipping Rates are calculated using the weight and dimension of your complete package. When the package reaches 75 Lbs and the dimensions are over 85” then the cost can become excessive. Products that usually have a high international & domestic shipping costs are the dog crates, dog houses, and some dog doors. Please use the Shipping Calculator on our Checkout page. Just add the items you want to order, go to checkout, add your shipping address, and scroll down to the middle of the page and locate the shipping costs. International customers who wish to have their items sent Expedited Shipping (3 to 5 days) will have to contact us at firstname.lastname@example.org for a quote or call us. Also contact us if you are ordering numerous items or ordering any items listed above (especially if you are not located in the USA).
Also see our Shipping Policy and Schedule.