Help Center

 

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Delivery Questions
I haven't received a tracking number and my order status still shows "Processing"?
This does not mean that your product hasn't already shipped! We are automating this process in the near future, but for now, tracking emails are entered and sent manually so don't be alarmed if you haven't received your tracking number as your order probably already shipped. Depending on how busy we are this can take up to 48 business hours.
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Frequently Asked
Can I contact you by phone?
Of course! Our toll-free number is 800-586-3780.
Which payment methods do you accept?
We accept PayPal, Mastercard, Visa, Amex, Diners Club & Discovery
I placed an order on the website but did not receive an order notification email?
Order notification emails are automated and can take up to 20 minutes to send. If you entered the correct email address during Checkout and haven't received it after 20 minutes, please check your spam or junk folder.
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Product Questions
Can you help me select the right product for me and my dog(s)?
Absolutely! You can always send any questions that you have via a support ticket to CustomerService@K9electronics.com or call our sales team at 800-586-3780.
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